Shipping policy

Order Processing Time

All orders are processed and prepared for dispatch within 2 to 3 business days, depending on product availability. Please note that we do not process, ship, or deliver orders on weekends or public holidays.

If there is a significant delay in the shipment of your order, we will contact you via email or telephone to keep you informed.

Domestic Shipping Rates & Estimates (Cyprus)

We offer flat-rate shipping across the Republic of Cyprus via ACS Courier and Box Now.

• Orders over €50: FREE Shipping
• Orders under €50: €3.00 Flat Rate

Once dispatched, domestic orders typically arrive within 1 to 3 business days, depending on your district (local deliveries in Paphos are often faster, while Larnaca and Famagusta may take up to 3 days).

International Shipping

We do ship internationally! However, because rates vary significantly depending on the destination and the weight of the tea, international shipping is calculated on a case-by-case basis.

For information on international shipping charges and delivery estimates to your specific country, please contact us at hello@dushatea.com before placing your order. (Please note: For international orders outside the EU, the buyer is responsible for any customs duties, import taxes, or fees that may apply upon arrival).

Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number.

Uncollected Parcels

Please ensure you collect your order from the ACS or Box Now pickup point within the courier's given timeframe. Parcels returned to us due to non-collection are subject to return shipping deductions. For full details, please see our Returns & Refunds Policy.