Shipping policy

Order Processing Time

All orders are processed and prepared for dispatch within 2 to 3 business days, depending on product availability. Please note that we do not process, ship, or deliver orders on weekends or public holidays.

If there is a significant delay in the shipment of your order, we will contact you via email or telephone to keep you informed.

Domestic Shipping Rates & Estimates (Cyprus)

We offer flat-rate shipping across the Republic of Cyprus via ACS Courier and Box Now.

• Orders over €50: FREE Shipping
• Orders under €50: €3.00 Flat Rate

Once dispatched, domestic orders typically arrive within 1 to 3 business days, depending on your district (local deliveries in Paphos are often faster, while Larnaca and Famagusta may take up to 3 days).

International Shipping

We do ship internationally! However, because rates vary significantly depending on the destination and the weight of the tea, international shipping is calculated on a case-by-case basis.

For information on international shipping charges and delivery estimates to your specific country, please contact us at hello@dushatea.com before placing your order. (Please note: For international orders outside the EU, the buyer is responsible for any customs duties, import taxes, or fees that may apply upon arrival).

Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number.